Application of Fresh Service ITSM Tool Case Study of Celanese

Question: Discuss about the Application of Fresh Service ITSM Tool Study of Celanese. Answer: Introduction The paper mainly reflects on the utilization of ITSM tool in order to identify various set of data that are mainly stored in the chemical industry that is named as Celanese. The main aim of the ITSM is to ensure various types of people, technologies as well as procedures for developing business related revenue in context to management, designing as well as manufacturing. The various types ITSM tools include six sigma, Microsoft operation framework, ISO 20000 as well as COBIT. In this assignment, the selected tool is FreshService that is considered as one of the most popular tool. The assignment helps in illustrating about the tool and its usefulness to the organization. The paper also helps in elaborating the advice that is mainly given to the CEO for aligning the IT business procedure with Celanese. The various challenges as well as benefits that are faced by the ITSM tool are also reflected in this paper. Tool and decision making: ITSM Tool ITSM model is recommended to Celanese for developing the various business models in context to various operations, functions as well as technology. The tool is very much helpful in meeting various needs as well as requirements of the consumers. It is identified that ITSM platform is very much easy as well as customized, therefore the complexity that is related with the system reduces. The tool is very much helpful in enhancing the entire capability of the business by reducing the entire cost. In addition to this, the tool is mainly used by the third party for running various types of system effectively and due to this every department is capable of generating appropriate communication with one another. The issues that are related with the structure of the organization can be resolved easily with the help of ITSM as well as ITIL tool. These tools are generally helpful in collecting various types of information from various relevant sources. It also assists in requesting various vendors to serve the data as well as information that are quite advantageous for system implementation. The business organizations mainly utilize the ITSM tool for developing various types of projects. The proposed ITSM tool It is analyzed that if Celanese utilizes ITSM tool, then it will be able to increase the capability of the business to meet various needs as well as requirements of the consumers. The challenges as well as various types of gaps that are mainly associated with the business organization can be minimized by improving both the selling as well as purchasing criteria. It is identified that for running both the current as well as existing applications, the business organization needs to select the most appropriate tool for the organization. The ITSM tool is mainly used for resolving various types of issues that are associated with IT services Introduction to FreshService FreshService tool was launched in the year 2010 by a company that is known as Freshdesk . The tool was considered as one of the most customers friendly tool as it is claimed by the organization that around 80000 customers are utilizing this product. It is identified that along with the ITSM, the founding team also understood the easy as well as efficient utilization of the product in context to quality as well as product. It also helps in establishing appropriate connection between different departments of the organizations. The tool FreshService was intended for reinforcing various IT infrastructures Library with appropriate adaptability that helps in advancing as well as encouraging various IT functionalities. It is helpful in incorporating email, live website visits and more. Service model The Self-benefit portal of the FreshService is considered as one of the arrangement of champions components. It is identified that the entryway helps in serving IT as well as client communication regardless of the solicitations as well as encouraging change. It supports for various types of videos import is very much advantageous in preparing different types of clients, work procedures as well as new abilities. The incorporated work processes as well as implicit mechanism helps in enhancing the viability of the IT. It is considered as one of the most important element that helps in quickening time as well as improving benefit that is related with the work area. Tool Ticketing FreshService is considered as SaaS IT service management software that has high level procedure for business functionality and have various set of features that are mainly designed for providing customers with proper level of flexibility as well as customization. It helps in resolving all the problems of the organization Celanese by providing number of features that include flexible terms, zero server infrastructure, and direct customized support as well as great technical features. It is identified that ITSM system is found to be complex that mainly involves SSL certificates, web servers, database servers as well as portals. However, this tool helps in providing great service. It have great technical features that include remote chat, file transfer as well as desktop support with the help of firewalls for integrating with the directory system. Process Maturity Assessment Process maturity assessment for Celanese is mainly done by considering five procedures as well as one function. These are generally surveyed by utilizing distinctive self-evaluation spreadsheet which is considered as an AXELOS method for rating the procedure. The spreadsheet rates the procedures for various levels on the various questionnaires. In the first place spreadsheet rate forms those are available in the Service Transition and Service Operation period of the ITIL lifecycle. In this spreadsheet, there are two states to rate a given question i.e. "y" or 'n'. Each level contains obligatory inquiries that are of higher significance for the association and are set apart with an image 'M'. On the off chance that the compulsory question is appraised with "N" then the procedure come up short at this level. So as to pass a level, all the obligatory inquiries must be evaluated as yes alongside one non-required question. The second spreadsheet is utilized to rate the procedure of admini stration configuration period of the life cycle. In this spreadsheet the procedure are evaluated with numbers from 1-5, in which 5 is characterized as strongly agree and 1 is strongly disagree. Both the spreadsheets have five levels of appraisals. Advise to the CIO: Alignment of IT with business and value to Celanese Alignment of IT with business as well as value to Celanese includes: The capacity of ITSM comprises of change administration, issue administration as well as various highlights of discharge administration. Assets administration is one of the concepts of FreshService that includes CMBD, administration index as well as contract administration. The contract administration that is associated with fresh service helps in stretching out various programming, which further helps in permitting various terms, as well as conditions that are generally controlled with an approach. It also helps in providing large storage capacity to the users of the tool for high level of authentication as well as security. Automation as well as various work procedure designs is considered as another significant concept of FreshService. It is identified that custom reports generally helps in offering container esteem for sharing information. It is considered by the Freshdesk for enhancing as well as extending the procedure. The development support that is provided by the ITSM arrangement is amazing though it progressed genuinely. FreshService helps in offering flexibility in various work procedures that is generally mix with different device. It is unique to see such a strong as well as important combination of both simplicity as well as adaptability within the organization that is mainly due to the FreshService tool. Discussion of compatibility as well as culture with ITIL The ease as well as adaptability of the organization to redo various work processes over IT. This helps in bringing appropriate flexibility to various IT necessities as well as remarkable business. This broadness of support from the partner helps in incorporating coordinated supportive network for both the development as well as operations for co-operations with the help of various work procedures as well as with appropriate available information with effective outreach. The proper self-improvement is generally upgraded for successful determination of episode for enabling investment that is more powerful over various types of forms that include change as well as demand administration. It helps in providing appropriate support for flexibility crosswise over information technology Administration in industry like Celanese as well as other IT firms The efficiency that is required for the change is enhanced with the level of computerization Cost reserve funds for both the organizations and for the industry also The lifecycle resource mainly includes different types of contracts as well as programming licenses. The functionalities of FreshService The functionalities of Fresh service include: Problem Management Release Management Incident management Change management Smart Solutions Knowledge Base Robust Ticketing system Asset Discovery Vendor management Service Request Portal Product Catalogue Friendly cart experience for shopping Service Request Portal. Learning reflection ITIL was found as one of the framework that is introduced with the help of my lecturer. For assimilating as well as understanding the entire framework, I have made proper preparation so that I can handle complex procedures as well as various cumbersome materials easily. In contrast to my opinion, I first class that I have attended is not so bad and the lecturer explained the topic very much clearly. I tried and paid attention for hearing the lecture. I have analyzed that ITSM model is recommended to Celanese for developing the various business models in context to various operations, functions as well as technology. I have identified that ITI service strategy helps various associations in comprehending the benefits that are mainly utilized in a market-drive approach. The procedures that I have utilized is very much helpful in conveying as well as reinforcing both items as well as administrations that are needed by the client for empowering a routine in context to administration for o verseeing various types of IT administrations. I have analyzed various benefits that include administration of service portfolio, IT administrations for various financial administrations, business relation administrations, and demand administrations as well as strategy administrations for various types of IT administrators. I have found that no organization can play a significant role while clients are dependent on the various options. Even the charities as well as governments go after various types of commitments. I discovered that strong similarity exists between the COBIT5 procedures and ITIL forms, as I have analyzed procedure like issue administration. I thought this ought to be similar to DSS03 that helps in managing problems. At that point an issue emerged when I asked myself for what good reason the ITIL confirmed programming instruments are present and why there are not COBIT5 confirmed processes. After then I tried my best for understanding the ITIL as one of my friend has worked properly utilizing ITIL and thus he explained me properly the uses of ITIL. Due to the problem management, that I have paid attention on constant investigation of information and for doing that, I have found that the organizations mainly needs large volume of information as well as data. I have identified that Proactive problem management is considered as one of the degree testing in one of the particular domain where the organization contain various information that is related with distinctive innovations as well as administrations. It is analyzed that there are number of testing system that helps in testing information, which are related, with the problem management as it generally utilizes a part of the day-to-day operations. In spite of my investigation on various quantities of occurrences with the help of a specific framework or CI after some time, it is mainly centered on the various level of pain value analysis that is generally conveyed to a specific business. I have found that the formula for figuring out the level of pain is = (No. of occurrences) x (span) x (1/seriousness) x (weighting variable). I have also analyzed that it is very much valuable for the issues that are generally geared with the help of a gear that undetected to various end clients. On the other hand, Pareto Analysis is considered as one of the significant technique that is mainly utilized for discovering for underlying the drivers for most of the normal issues. I have identified that when number of occurrences generally raises then the various IT associations require problem management at the very early step. Incident management helps in determining the various types of occurrences for generally establishing the various types of usable levels very fast. It is identified that this goals successfully helps in pinpointing various types of underlying drivers, problem management as well as incident management for establishing various types of benefits. I have found that the state of Service disk report is considered as a view for the various clients of FreshService as well as insights that are dependent on a free study that is dependent on 12,000 administrations in various work areas of the world. I have identified that various types of information, knowledge as well as meeting plays a great role in determining the procedure that is utilized by the administration group for gaining role as well as significant improvements that is helpful in making positive impacts on various representative encounters. The various benefits as well as challenges of the tool that are identified by me include customer fulfillment as well as enhanced efficiency of the staff. I have identified that the fulfillment of the customers is generally achieved in context to change management procedure. It is identified that the changes that are not noticeable by the client are the fizzled changes and they mainly helps in affecting the fulfillment. On the other ha nd, I have also noticed that various representatives of the organizations will value the domain that is mainly incorporated with different type of change procedures. With this procedure, they will be helpful in recognizing the various types of obligations, as well as undertakings for other who are mainly involved with the procedure of change management. I have also analyzed several challenges of ITSM tool that include identification of various incidents from different service desk system, absence of configuration management database, classification of various types of support requests. Overall, my learning experience generally comprises of very much descriptive imagination, research as well as discussion. Conclusion It can be concluded from the entire assignment that the firm Celanese adopts ITSM tool in order to develop value for their business in context to various revenue models as well competitive advantages. After analyzing different types of tools on the basis of the background of the organization, then Celanese needs to adopt a tool that is named as Freshservice that is mainly developed with the help of Freshdesk. It is analyzed that both the operational as well as functional features that are related with FreshService are elaborated. In addition to this, various challenges as well as advantages of ITSM tool is also discussed in this report.